Carrier Performance Scorecard Calculator

Score your carriers across on-time delivery, claims ratio, tender acceptance and cost competitiveness. Build a weighted scorecard to drive routing guide and RFP decisions.

Quick answer: Best-in-class carrier benchmarks: On-time delivery >96%, Claims ratio <0.5%, Tender acceptance >92%, Invoice accuracy >99%. Score each carrier to compare objectively.

📊 Carrier Performance Scorecard Calculator

On-Time Delivery Rate (%)

OTD Weight (%)

Claims Ratio (%)

Claims value ÷ Total freight value × 100

Claims Weight (%)

Tender Acceptance Rate (%)

Tender Weight (%)

Invoice Accuracy (%)

Invoice Accuracy Weight (%)

Carrier Score

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Grade / Category

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OTD Component Score

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How to Use This Calculator

Enter actual carrier metrics — pull from your TMS, carrier portal, or monthly carrier reports.
Adjust weights — to reflect your priorities — a cold chain shipper might weight claims higher; a JIT manufacturer weights OTD highest.
Score multiple carriers — run each carrier through the scorecard and compare results for routing guide decisions.

Worked Example

Carrier A: 94.5% OTD, 0.8% claims, 88% tender, 97.5% invoice accuracy.

OTD score: 94.5% → 70/100 × 35% weight
Claims score: 0.8% → 65/100 × 25% weight
Tender score: 88% → 65/100 × 20% weight
Invoice score: 97.5% → 65/100 × 20% weight
Weighted total: 66.8 → C — Conditional

This carrier needs improvement on all metrics. Use the scorecard in QBRs to set improvement targets — 96% OTD, below 0.5% claims, and 92%+ tender acceptance are reasonable 6-month goals.

Frequently Asked Questions

Core metrics: on-time pickup/delivery rate, claims frequency and severity, tender acceptance rate, invoice accuracy, and transit time consistency. Optional advanced metrics: track-and-trace visibility compliance, EDI compliance, driver satisfaction scores, and sustainability/emissions data.

Formal QBRs (Quarterly Business Reviews) with top carriers at least quarterly. Monthly data pulls for routing guide management. Annual comprehensive review for contract renewal decisions. High-volume lanes may warrant monthly performance reviews.