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Omnichannel Fulfillment Cost Calculator — Cost By Channel

Calculate fulfillment cost across all channels — e-commerce DC, retail store, and ship-from-store. Compare cost per order by channel to optimize your omnichannel strategy.

Quick answer: Ship-from-store is 20–40% more expensive than DC fulfillment but enables same-day delivery. DC e-com: $8–$18/order. Ship-from-store: $12–$28/order. In-store pick-up (BOPIS): $2–$6/order.

🛍️ Omnichannel Fulfillment Cost Calculator

Pick + pack + packaging (ex-shipping)
Higher: store staff less efficient, no conveyor
Pick + staging + customer hand-off
Blended Fulfillment CPO
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DC E-Com CPO
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Ship-From-Store CPO
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How to Use This Calculator

  1. Enter monthly orders by channel — break out your order volume by fulfilment origin.
  2. Enter fulfillment cost by channel — DC picking is more efficient; store associates are slower and costlier per pick.
  3. Compare SFS premium to service benefit — SFS costs 20–40% more but enables same-day delivery from stores — is the customer service worth the premium?

Worked Example

DC: 3,000 orders at $9.50 + $8.50 = $18. SFS: 800 at $14 + $9.50 = $23.50. BOPIS: 500 at $4.50.

  1. DC annual: $648,000
  2. SFS annual: $225,600
  3. BOPIS annual: $27,000
  4. Blended CPO: $900,600 ÷ 51,600 = $17.45

SFS costs $5.50/order more than DC ($23.50 vs $18). For 800 orders/month, that's $52,800/year. The question: does the same-day capability drive enough incremental revenue or prevent enough lost sales to justify the premium?

Frequently Asked Questions

When: (1) same-day or next-day delivery is demanded by customers in your category. (2) You have overstock at stores that would otherwise be marked down. (3) Online demand is concentrated near stores — shorter zones reduce shipping cost. (4) The SFS premium per order is less than the customer acquisition cost you'd spend to replace churned customers expecting fast delivery.

Dedicated SFS staff vs regular sales staff (picking speed 2-3× better). WMS-guided pick paths in store. Pre-packed shipping supplies at SFS station. Carrier pickup at end of shift vs multiple pickups. Centralised returns processing from SFS to DC. Top-tier SFS operations reach 85–90% DC efficiency.